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Our Terms, Your Rights, and How We Operate

thesolver operates under jurisdiction-dependent rules, meaning your access and account rights vary based on where state law permits online gaming. These policies govern how we collect data, manage your account, and handle any disputes that arise between us.

Terms of UsePrivacy PolicyCookie PolicyAccount RightsState-Dependent Access
thesolver Our Terms, Your Rights, and How We Operate
ACCOUNT SECURITY

How We Handle Your Data and Protect Your Account

Account security and data handling are two distinct areas, and we treat them separately. Your login credentials are protected using SSL encryption at every session. Data we collect — account details, transaction history tied to PayPal, Venmo, or Play+, and device identifiers — is retained only as long as necessary for operational and regulatory purposes. Cookies are used to maintain session state and improve lobby navigation; you can adjust non-essential cookie preferences from the privacy section of your account settings.

Data Retention

We keep account and transaction records for the period required by applicable state regulations. Once that period expires, personal data is deleted or anonymized per our retention schedule.

Cookie Controls

Essential cookies run the session and keep your account logged in. Non-essential analytics cookies can be turned off in your account privacy settings without affecting lobby access.

Account Access Security

Every login triggers an OTP sent to your registered email or phone. If you do not recognize a login attempt, use the account lock option in settings and contact support immediately.

Data Request Rights

You can request a copy of the personal data we hold, ask us to correct inaccurate details, or request deletion where state law allows. Submit those requests through email support.

POLICY CONTACT

Reach Us About Legal or Account Questions

If you have a question about our terms, need to request a data copy, or want to dispute a transaction tied to your PayPal, Venmo, or Play+ account, use one of the contact paths below. We direct legal and privacy requests to a dedicated queue, separate from general account support, so your request reaches the right team without delay.

Live Chat Open the chat widget from your account dashboard to connect with our support team. Legal and privacy questions are flagged and routed separately from gameplay issues.
Email Support Send policy, data, or dispute inquiries to our support email address shown in your account settings. Include your account ID and the specific policy question for faster handling.
Account Settings Panel Some requests — like updating your contact email or reviewing your data preferences — can be submitted directly through the privacy section of your account settings panel.

Common Questions About Our Policies and Your Rights

These are the questions we hear most often about how our terms, privacy practices, and account policies actually work. If your question is not covered here, use the live chat or email path listed above.

Yes. Access to thesolver depends on whether your state permits online casino and sportsbook activity. We verify your state of residence at registration, and accounts in restricted states are limited accordingly.

We collect identity details for account verification, transaction records tied to PayPal, Venmo, and Play+, and device data for session security. We collect only what is needed for operations and regulatory compliance.

Yes. Email our support team with your account ID and a data access request. We will compile and send your records within the timeframe required by applicable state privacy rules.

Essential cookies keep your session active and your account logged in. Analytics cookies are optional. Head to the privacy section in your account settings to adjust non-essential cookie preferences at any time.

We notify account holders by email when material changes are made to our terms. Continued use of your account after the notice date counts as acceptance, so keep your registered email current in account settings.

Start a dispute through live chat or email support. Include your account ID, the transaction date, and the payment method used — PayPal, Venmo, or Play+. Our team routes disputes to a separate legal review queue.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.