Reference

What You Agree To When You Use thesolver

These Terms & Conditions set out the rules that apply to your account, your deposits and withdrawals, and your use of the lobby — including table games, slots and sports betting where available under state law.

Eligibility by state lawPayPal, Venmo & Play+ coveredAccount-holder obligationsDispute process outlinedUpdates notified by email
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thesolver What You Agree To When You Use thesolver
TERMS CONTACT PATHS

How to Reach Us About These Terms

Questions about what these terms mean for your account — whether it's a PayPal transaction hold, a Play+ balance dispute or a question about eligibility in your state — can be directed to our support team through the channels below. We aim to respond to terms-related queries within one business day.

Live Chat Start a chat session from the account dashboard. Use this for quick questions about specific term clauses, payment holds or account restrictions tied to these terms.
Email Support Send a detailed message to our support address for formal terms inquiries, dispute escalation or requests to review account actions taken under these terms.
Help Center The Help Center covers common terms questions — including how identity verification works, how to close your account and what triggers a review under our fraud policy.
HOW WE HANDLE THIS

Data, Security and Your Account Rights

These terms exist to protect both sides of the account relationship. Here is how we apply the key areas that matter most to your account security and personal data.

Data Retention

We retain account data for as long as your account is active and for a period afterward as required by applicable state law. You may request a summary of stored data by contacting support.

Account Security

Your account is protected by SSL encryption and session-based authentication. If you suspect unauthorized access, lock your account immediately from the security settings page.

Cookie Use

We use session and preference cookies to keep your lobby state, payment method selection and game history intact across visits. You can manage cookie preferences in your account settings.

Requesting Changes

To update personal details, correct account information or request deletion under applicable state privacy law, contact our support team via email with your account ID and request type.

Common Questions About These Terms

These are the questions we hear most often about how these terms apply to real account situations — from payment disputes to state eligibility and account closure.

They apply to anyone who opens an account on thesolver, regardless of which games they access. Access depends on state law, and you confirm eligibility when you register.

Contact support via live chat or email to start a formal dispute. We review decisions and respond within the timeframe stated in the disputes section of the full terms document.

No. Payment method choice does not alter your account obligations. PayPal, Venmo and Play+ transactions are all subject to the same account and verification rules described in these terms.

We send a notification to the email address on your account before any material change takes effect. Continuing to use the lobby after that date means you accept the updated terms.

Yes. You can request account closure through the settings page or by contacting support. Any remaining wallet balance will be returned via your last verified payment method after identity checks clear.

We may request a government-issued ID, a debit-card statement or address confirmation. This can happen at registration or before a withdrawal is processed, depending on account activity.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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